Appointments

The practice will be introducing the total triage system from the 1st of May 2025.

What this means:

· You must complete online form via the practice website use your NHS APP for medical or administration queries. Please note we are only able accept one problem per form.

· Opening times between 7.30am – 9.30am for medical query forms to be filled.

· Our team will access and navigate your query to our multidisciplinary clinicians.

· Queries will be dealt with within 72 hours unless deemed urgent by the clinician.

· You will not be able to book an appointment by coming to/calling the surgery at 8am, you will be asked to fill in the form for triage.

If you have no access to the internet or the app on your phone, you can still call in and a dedicated team member will fill in the form on your behalf.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will contact your prior to the visit and decide the urgently a visit is needed. Home visits should not be requested due to lack of transport to attend the surgery. 

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

Northern Care Alliance launches a two-hour urgent community response service in Oldham

NCA 2 hrs response team – Patients can contact the service themselves by calling 0161 770 6771 or they ask any health or social care professional such as their GP, NHS111, care home or home care provider to refer them to the service.

The practice has the policy of using a chaperone during all intimate examinations. You have the right to ask for a chaperone at any time if the doctor wishes to examine you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We frequently have medical students attached to the practice who sit in on the consultation with your GP.

If you wish to see your doctor alone please tell the doctor or receptionist and the student will be asked to leave.