Alexandra Group Medical Practice

The practice will be introducing the Total Triage system from the 1st of May 2025.

What this means:

· You must complete the online Medical Query Form or use your NHS APP for medical or administration queries. Please note we can only accept one problem per form. 

· Opening times between 7.30am – 9.30am (depending on capacity) for medical query forms to be filled.

· Our team will access and navigate your query to our multidisciplinary clinicians.

· Queries will be dealt with within 72 hours unless deemed urgent by the clinician.

· You will not be able to book an appointment by coming to/calling the surgery at 8am, you will be asked to fill in the form for triage.

If you have no access to the internet or the app on your phone, you can still call in and a dedicated team member will fill in the form on your behalf.